Cancellation & Refund Policy

Last updated: 1 October 2026

1. Cancelling

Customers may request cancellation from the Billing & Subscription area. PLM sends the cancellation request to Stripe and records cancellation only from Stripe-confirmed subscription information. Unless mandatory law requires otherwise, access continues until the end of the already-paid billing period and the subscription will not renew.

2. Normal refund position

Because PLM provides a free trial for evaluation before purchase, subscription payments are normally non-refundable. No automatic prorated refund is issued for unused days remaining in a paid billing period.

3. Case-by-case review

Genuine duplicate charges, billing errors, service failures or exceptional circumstances may be reviewed case-by-case. A request should identify the account email, transaction, date, amount and reason. Approval is not automatic.

4. Mandatory rights

This policy does not restrict statutory withdrawal, conformity, refund or other consumer rights that cannot legally be excluded. Where a right applies, CK Ventures will follow the applicable legal requirement.

5. Account deletion

Cancellation and profile deletion are separate actions. The protected permanent-deletion action attempts subscription cancellation first and then removes the customer workspace. Permanent deletion cannot be undone.

6. Requests

Send requests through Contact Us or to ckarikoglou@gmail.com. Decisions and any approved refund are returned through the original payment route where practicable.